Each group in our laboratory informatics industry shifts the blame to other groups for the problems in our industry. The software vendors like to point out that it’s the consultants who cause the problems, the consultants point back to the software vendors, and each group secretly talks about how customers don’t take enough responsibility for their problems. Additionally, the ELN people blame the LIMS people who blame the ELN people right back.
Today, I want to share my own thoughts on the book “Delivering Happiness” and the topic of Customer Service regarding its relationship to our industry.
Well, here’s a lesson to everyone who want to start a local group – you have to learn about the area you’re creating a group in.
Back in Boston, I had fallen in with a tough crowd whom I remain in-touch with – they’re heavily involved with Agile and with Scrum. If I’m not careful, they might influence my project style in some insidious way!
This wasn’t an ordinary single-speaker evening meeting, but a larger event. We began in mid-2009, planning to have the event in October. But we realized there was a meeting conflict and planned it for February 2010, noting that snow could be an issue, that time of the year.
I haven’t heard back on it, yet, but I expect that the LRIG NE (Laboratory Robotics Interest Group – New England) (http://lab-robotics.org/New_England/Archives/2010-04_Meeting.htm) and Boston LIMS/Laboratory Informatics (http://www.linkedin.com/e/gis/36640/6A50095E87BA) meeting went well. 152 people had pre-registered when they had to close registration down due to a space limitation. I don’t know that any of us expected to max-out the room, but I’m glad to hear that it happened.
The joint meeting between LRIG NE (Laboratory Robotics Interest Group: New England) and the Boston LIMS/Laboratory Informatics group has been canceled due to a Winter storm. We will reschedule it, so watch this space for it. This was the last notice for the meeting, in case you are interested in attending when it is rescheduled: http://outonalims.wordpress.com/2010/02/05/upcoming-lriglimslaboratory-informatics-boston-meeting/
At least a few of your will be attending the LRIG NE (Laboratory Robotics Interest Group – New England) and LIMS/Laboratory Informatics joint meeting this upcoming week on February 10th, 2010. I’m looking forward to meeting some of you, there, as there are some of you attending that I have not yet met.
I was looking at my blog statistics for two days ago and discovered that someone found my blog by using the search term “labware lims interview questions” and wanted to address this more specifically. Let’s discuss the types of questions you’ll ask. First of all, by using the term “interview” we’re talking about interviewing people to bring onto your project. You could, of course, just contact me, Gloria Metrick, a LabWare LIMS expert, and make it easy on yourself. 🙂 But supposing you don’t want to take my word for it or have other reasons to interview other people, here are some thoughts on how to get started on this task.
An Abacus is easy to learn and use. It’s easier to learn and use than a LIMS or an ELN. With all the people making suggestions that would take us backwards in our progress, why not this suggestion? If we’re going to go backwards, let’s go all the way! 😉
Read the entire posting for more thoughts on this issue.