Today is my first day at the 2010 SmartLabs Exchange and my first day as the Chair of one of these industry events: http://www.smartlab.co.uk/Event.aspx?id=230824 I’m excited to attend, both to see old faces and meet new people, but also because it will a new experience for me and I’m looking forward to the challenge.
Yesterday, I wrote about a customer so tough, they expected just so much more from me than most customers do — singing, dancing, looking happy (hard for us crusty consultants to do!).
Do you think YOU have a tough customer? Do you think you ARE a tough customer? Well, you’ve got nothing on my current customer!
Information delivery is an issue because we all need to get the right information at the right time. People have many different preferences, so it is not easy to reach a majority of people with any information delivery system for each situation. In fact, I think it is such an important issue, this month’s newsletter happened to be on this same topic (but with a slightly different focus) (http://www.geometrick.com/newsltr_signup.htm).
Last year, a topic came up in one of the discussion groups I belong to entitled something like, “Are You Still a Donkey?” I finally gave in to my curiosity and opened it up to read. As it turns out, it was basically asking if members of the group continued to be donkeys by lugging around their laptops, suggesting it to be a somewhat old-fashioned thing to do, to lug around something so heavy and ungainly. The alternatives were things like BlackBerrys and iPhones, for example.
To my customers and in my previous articles, I keep telling people that you cannot skip the prioritization step. Nothing goes without a priority. For example, whether someone is doing a product selection process or maybe they’re getting new features in an already-existing system – in either case, people sometimes refuse to prioritize the requested features because they say “it’s all important.”
I read the search terms that bring people to this blog. Occasionally, I see a combination of words that gives me an idea about something to write about. By doing this, I merely create yet more content of that which people are already coming here to read.
The way we share information continues to change.
Each New Year, a number of people will contact me to see what it’s like to start their own business. It could be part of their efforts to start something new, to find something that fits their own goals, or to create their own empire. Knowing that I’ve been running GeoMetrick Enterprises since 1996, there are always those that are interested to hear what it’s going to take. Since I now have the blog and since the year is still kind of “new,” I’ll just post some thoughts, here, and then those of you that are wondering about this will have something to start you off. Some of my comments apply to any business in our industry, but all of them apply to the services end of the business.
Sometimes, the keywords people use to find my blog make me think of a topic to write about. Yesterday, someone looked up “lab looks like after lims.”