New Product Selection – Programming Generalizations for the Project Planning

Most of you who have purchased a new LIMS or ELN product know that it’s hard to find anyone who will use the word “programming” to you. The programming that’s done is referred to as “configuration” or “scripting” or some other such euphemism. No-one at all will use the word “customization” when they’re selling their product. That has negative connotations and the sales process is not the place for negative connotations but a time of happy stories, dancing through fields of flowers hand-in-hand with your sales rep, and dreaming of the wonderful day (years from now?) when your system will be done with its implementation.