“Delivering Happiness” Day 5
Written by Gloria Metrick on . Published as written. It may not reflect how these systems work today.
Now, for a wrap-up of this past week’s “Delivering Happiness” postings.
First, here’s a review of the week’s posts
Day 1: Introduction of the Week’s Activities http://outonalims.com/2010/06/07/delivering-happiness-day-1/
Day 2: Review of the Book http://outonalims.com/2010/06/08/delivering-happiness-day-2/
Day 3: My Thoughts on Customer Service in Our Industry and Comparison to Book http://outonalims.com/2010/06/09/delivering-happiness-day-3/
Day 4: A Contest (Entries Due on June 20th) http://outonalims.com/2010/06/10/delivering-happiness-day-4/
Finally
Although I’m not convinced that those of us in the Laboratory Informatics industry can “deliver happiness,” I DO remain convinced that we don’t talk enough about customer service nor do enough about it. Somewhere, I think I remember reading or hearing that customer service isn’t something you achieve but something that you constantly work at. I believe this to be the case and keep this in-mind as I make my own business decisions. Hopefully, by taking our own steps toward customer service, our industry can achieve higher levels of it for our future.
Gloria Metrick
GeoMetrick Enterprises
http://www.GeoMetrick.com/