As is my habit, when someone new posts a comment to my blog, I like to see if they have a blog and what it has for topics. When Martin Smith made a comment to one of my postings, I noticed he has addressed the topic of “usability”:
I find the topic of usability especially notable from the standpoint that I’ve never heard anyone in our industry mention this concept. In other areas, this is an important topic. For example, I’d attended Boston CHI (Computer Human Interaction – a section of ACM, the Association of Computing Machinery) meetings that presented interesting strategies and topics in software usability. These meetings were always well-attended.
But in our own industry, we become so bogged-down with features and some of the bells-and-whistles that we don’t seem to address the deeper software development issues, such as usability.
As with customer service, it is a topic we are long due to address. After so many years of ignoring both, isn’t it time we begin to discuss them? As a side note, I want to mention that computing issues remain important-enough even today that organizations such as ACM continue to play an important role in software development issues – just not in our industry – which leaves us behind, as usual.