In the last blog post, I wrote about “bad customers.” A few of you are now wondering if I meant you. That’s easy to answer – Nope!
I will pass this along to all of you – throughout the years, whenever I write about abysmal projects or bad customers, there are always a few people who will respond feeling a little uneasy, wondering if I meant them, asking if I was unhappy with the way their project went. Or, for a few who weren’t my customers, will tell me about their project and ask if it was really so bad.
What I have found, so far, is that anyone that cares enough to ask usually doesn’t have one of the truly bad projects. If you worry about this at all, wondering what you could have done differently or better, then you’re not leading one of the projects I was referring to. In fact, I would venture to say that the truly horrible projects have gotten to a point where they can justify the worst results and behavior with a smile on their face about it – they almost seem to have lost their common sense and/or decency about it all.
While I should add that every project has its negative aspects and that that is just part of what happens on projects, good projects manage both the good and the bad. They find ways to minimize the bad and make the good even better. Bad projects tend to feel no shame – they become good at making excuses.
So, if you’re feeling uncomfortable, possible uneasy, maybe even truly anxious, then I definitely DID NOT mean you. 😉