We all like to get feedback. It helps give us a sense of how we’re doing. I’ve been writing this blog since August 2009 and had been writing my newsletter for years before that, as well. As you might expect, I’ve received some amount of feedback in that time. Today, I’m going to share that feedback so that anyone that is curious about these types of things can compare with their own opinions.
I actually get few complaints but you wouldn’t expect a lot because, and let’s be honest, here, this is a post about LIMS, ELN, LES and other laboratory informatics products. Most people who don’t agree probably stop subscribing or just trash the post. Most of this isn’t that revolutionary issues that would cause wide protests.
But with that, over the years, here are the complaints I think I have received most often (plus my responses). I could spend time actually quantifying that but I’m not going to spend the time on that for the purpose of this post:
- Vendors who ask why I don’t write about their product(s) (Response: I only write about what I know – if I don’t know your product well-enough to use it, I’m not going to write about it).
- Vendors who ask why I DO write about their product (Response: As I just mentioned, I write about what I know).
- People in general who ask why I don’t write about and/or promote Open Source (Response: I only write about what I know; I work with the so-called COTS systems and that’s what I write about).
- People in general who complain that I write my posts in a way that grabs the most attention possible (Response: Well, of course I do!).
- Vendors who complain the blog is too customer-oriented (Response: I make money from selling to the customers; of course I’m going to write posts that I think will interest the customers!).
Feedback, In General
The customers and consultants reading this blog and the newsletter I used to write tend to be the ones writing directly to me to praise the posts rather than make complaints. Since this blog is written more for them, to begin with, it makes sense they have a tendency to get the most value from what is written, here, and to praise it. I mean to say that if you write for the people who tend to agree with you then you will tend to get more positive than negative feedback not to say that I’m such a terrific writer, necessarily.
Thus, most of the feedback I receive has to do with specific newsletter articles or blog posts. Usually, when someone agrees with me or thinks I’ve expressed their opinion on a matter quite well, they will write to me to compliment me and tell me what a great piece I’ve written. Of course, I do enjoy those. 🙂
Even though I have many, many people from the software vendors in the industry subscribing to this blog, overall, it’s the customers and other consultants who are struggling to get their work done, struggling to keep up with all the acronyms the software vendors keep throwing at us, struggling to make their projects stay in budget and deliver great value. That is what I do on a daily basis, myself, and I suspect that it’s the others like me are most likely the ones reading this blog for that content.
The bottom line is that it’s the end customers I want to connect with. I want to get them to buy my services to do product selections, implement their LabWare LIMS / ELN or other systems, and get work in general from them. So, of course I find it a good thing that they seem to be the great readership of this.
For those customers reading this, you can contact me, right now, at Gloria@GeoMetrick.com or +1.781.365.0180 and talk about great product selection services for your LIMS, ELN or LES system, as well as providing services on the LIMS, ELN or LES that you currently have, such as your LabWare implementation. You don’t need to be here in Ann Arbor, Michigan, US for those services. GeoMetrick Enterprises works with customers from all over the world! (seriously, I rarely have had local customers, regardless where my office has been)